A Primary Care Network (PCN) is a group of GP surgeries that work together and with other health, social care and voluntary organisations to improve and jointly deliver patient services. 

The GP practices that work together within Warrington Innovation Network include:

• 4Seasons Medical Centre
• Chapelford Medical Centre
• Culcheth Medical Centre
• Guardian Medical Centre
• Parkview Medical Practice
• Springfields Medical Centre
• Westbrook Medical Centre

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for the service to celebrate positive feedback and identify opportunities to make improvements.

Around 9 out of 10 patients give positive feedback about NHS services when completing the FFT. This lets staff know that their efforts have been appreciated. Information about what could have been better is used to continuously improve services.

Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or family member is welcome to answer the question if you're unable to.

Service providers are encouraged to make the FFT accessible to all patients. This means they should be able to help patients that may need assistance, such as people with disabilities, literacy issues or mental health problems.

If you feel that you should have been given the opportunity to respond, but did not receive the question, speak to a member of staff first. If you wish to give feedback for a hospital service, contact the Patient and Public Involvement (PPI) team or the Patient Advice and Liaison Service (PALS) team at your hospital.

Tip: An advocacy service may help you either to fill in the form or to request one, if you feel you've been denied one.

Service providers will collect the results and analyse them to see if any action is needed. The responses to the FFT question will be used to create an overall score that will be published on the NHS England website. The anonymous comments from service users are retained by the service and passed on to staff and managers.

Service providers are also encouraged to inform patients about the comments and suggestions they've received, and include the actions they're planning to take in response.