The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Following your appointment with Warrington Innovation Network, you may receive an SMS message which includes a short feedback form to complete following your appointment with our staff.
We ask that patients fill in the feedback form which should take approximately 2-3 minutes of your team.
The feedback we receive is monitored closely, and allows us to make the necessary changes and improvements to our services in order to meet patients needs.
Which clinician did you see/speak to for your appointment?
How were you consulted with for your appointment?
How would you rate the treatment or care you received?
Do you have any comments?
Please can you tell us why you gave your answer?:
Please tell us about anything that we could have done better
What is your gender?
What is your age?
I do not wish my comments to be made public: YES / NO
"Really good experience. APN took time to talk to me and gave great advice as well has support needed"
"Appointment on time , prescription dispensed within 5 mins next door pharmacy"
"Good service. Everything went smoothly. Thank you"
"The appointment was great. Came away with a plan but also could rebook if the pain got worse. Nice physio, professional, polite"