Informal Complaints
If you experience any difficulties, have any concerns or a complaint, this can be raised with Hannah Glyde or PCN Manager or Emily Roughley our PCN Operations lead. Please email cmicb-war.winpcn.contact@nhs.net. Or, if you are in a medical centre, please present at reception and ask to speak with the Practice Manager in person. If the Practice Manager is not available at that time, a message will be passed on to to the Primary Care Network management team to return your call.
We aim to return calls to patients with difficulties, concerns, or complaints within one working day. If after speaking with the Practice Manager you wish to progress your complaint to a formal complaint, this can be arranged for you.
Formal Complaints
Formal complaints can be raised either verbally or in writing. Formal complaints can be raised verbally by following the above procedure. If you wish to make a formal complaint in writing, please address this to Hannah Glyde (PCN Manager) by emailing cmicb-war.winpcn.contact@nhs.net.
We aim to acknowledge all formal complaints within two working days. All formal complaints will receive an individual response time, and this will be communicated to you in your acknowledgement letter.
If you remain dissatisfied after receiving your formal complaint response, you may appeal to the Information Commissioners Office. Details of how to do this, including support available, will be supplied with our reply.
You can view our complaints leaflet below.
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