Patient Information: Enhanced Access Service
We are pleased to announce that our new Primary Care Network (PCN) Enhanced Access Service is now live.
This new service is designed to improve access to healthcare by offering:
- Evening & Weekend Appointments – More flexible appointment times to suit your schedule.
- More Services & Clinics – Access to a wider range of healthcare professionals, including GPs, nurses, and other specialists.
- Convenient Locations – Appointments available at three different practices within the network.
What is Enhanced Access?
Enhanced Access provides patients with additional GP appointments outside of standard practice hours, including evenings and weekends. This service is designed to improve convenience and accessibility, ensuring you can receive medical care at times that suit you best.
What types of appointments are offered?
The following appointment types are available for patients to book:
|
Clinician |
Duration pre-book |
|
General Practitioner (F2F or Tel) |
2 weeks in advance |
|
Advanced Nurse Practitioner (F2F or Tel) |
2 weeks in advance |
|
Prescribing Paramedic (F2F) |
2 weeks in advance |
|
First Contact Practitioner (F2F or Tel) |
2 weeks in advance |
|
Clinical Pharmacist (Tel) |
2 weeks in advance |
|
Practice Nurse (F2F or Tel) |
4 weeks in advance |
|
Healthcare Assistant/GPA |
4 weeks in advance |
Where are appointments are offered?
|
Day |
Times |
Delivery location |
|
Monday |
6:30pm – 9:00pm |
Springfields Medical Centre, Floor 1, Bath Street Health & Wellbeing Centre, Legh Street, Warrington, WA1 1UG |
|
Tuesday |
6:30pm – 9:00pm |
Culcheth Medical Centre, Jackson Avenue, Culcheth, Warrington, WA3 4DZ |
|
Saturday |
8:30am – 5:00pm |
Guardian Medical Centre, Guardian Street, Warrington, WA5 1UD |
How to Book:
Patients can book an Enhanced Access appointment via your registered GP practice in the following ways:
- Telephone
- Online - by submitting an ‘other admin request’
- SMS – by clicking the appointment link sent by a staff member
- Face to face - at your registered GP practice reception front desk
Please note: the service has a specific capacity therefore appointments are limited; however, if an evening or weekend appointment is more convenient for you and you are happy to wait for an appointment, please contact your registered GP practice to let them know and they can add you to a waiting list for booking.
Need to Cancel or Reschedule?
If you can’t attend your appointment, please contact us as soon as possible, so we can offer the slot to another patient. Patients can cancel in the following ways:
- Telephone – by contacting your registered GP practice
- Online – by submitting an ‘other admin request’
- SMS – by replying reply ‘cancel’ to the appointment reminder/confirmation SMS and we will cancel your appointment for you.
- Face to face - at your registered GP practice reception front desk
What happens if I am late for my appointment?
Due to the extended nature of the service, we request for all patients to be on time for their appointment as there may not be the facility to see you if you are late. This also has the potential to impact other patients who are on time for their appointment.
If you arrive late for your appointment, please speak to the on-site receptionist who will advise if the clinician has the availability to see you.
Please note – If you arrive over 5minutes late for your appointment you may need to sit and wait or wait until the end of clinic to be seen. If we are still able to see you, please also understand that the clinician has a reduced amount of time to see you for your appointment.
Have Your Say
We value your feedback and want to hear your views on our service, patients will receive a feedback questionnaire after their appointment. If you would like to provide ad-hoc feedback on our service, please visit: https://www.warringtoninnovationnetwork.nhs.uk/about-us/collaborate-with-us